Returns & Exchanges
We want you to be completely satisfied with your William Wood timepiece; therefore, we offer a 30-day return period for all unworn watches in their original packaging. Please ensure the protective films remain intact to qualify for a full refund or exchange.
Initiate Your Return
Contact our concierge team via email with your order number and reason for return to receive your Return Merchandise Authorization.
Pack Securely
Place the watch in its original luxury presentation box, ensuring all manuals, tools, and straps are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our horologists verify the condition of the timepiece, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing