Frequently Asked Questions
Everything you need to know about our luxury timepieces and heritage-inspired service.
What makes William Wood watches unique compared to other luxury brands?
Every William Wood timepiece is crafted using upcycled firefighting materials, including genuine 100-year-old British brass helmets and fire hose straps. We blend high-end horology with a tribute to the bravery of firefighters worldwide.
Do you offer international shipping and are there any customs fees?
We ship our watches globally via secure, insured couriers. For customers outside the UK, please note that your order may be subject to local import duties and taxes, which are the responsibility of the recipient.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn watches in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange it for a different model.
What kind of warranty comes with a William Wood watch?
All our watches come with a comprehensive 3-year international warranty. This covers any manufacturing or mechanical defects under normal use from the date of purchase.
How should I care for my fire hose watch strap?
Our straps are made from genuine decommissioned fire hoses and are designed to be extremely durable. To clean them, simply use warm soapy water and a soft brush. The material is water-resistant and will develop a unique character over time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through providers like Klarna and Splitit to help you spread the cost of your timepiece.